Application and Product Support Engineer

Application and Product Support Engineer

Key Responsibilities:

  • Maintaining detailed familiarity with ASI’s Products and Technologies
  • Identifying Customer’s needs; developing and deploying solutions
  • Assisting in the development of Requests for Proposals (RFPs) and Requests for Quotes (RFQs)
  • Onboarding and supporting customers throughout their application lifecycle
  • Troubleshooting electro-mechanical systems, on-site or remotely, including software, mechanical and electrical hardware to identify and remediate issues
  • Developing and providing technical/product training and support to our Customers and Sales Team in-person and remotely
  • Monitoring and communicating market conditions and competitive threats
  • Developing internal/external documentation
  • Writing and reviewing Product Requirement Documents
  • Analyzing customer returned product to identify and remediate issues
  • Investigating recurring or trending product related issues to provide feedback and recommendations to customer and management

Education and/or Experience: 

  • Engineering Degree. Mechatronic, Electrical or Systems Engineering or similar preferred, other disciplines will be considered.
  • 3+ years in motor control experience
  • Relevant experience with electric vehicles, eBikes, outdoor power equipment or related applications and industries preferred.
  • Must have or be eligible to get P.Eng.

Competencies:

  • Hands-on experience with wiring, installation and troubleshooting of electric vehicle control and traction systems.
  • Strong customer focus with a sense of urgency and ability to work with tight deadlines
  • Strong interpersonal skills
  • Strong technical writing and oral communication skills
  • Strong analytical problem-solving skills
  • Ability to handle multiple projects at the same time
  • Must be able to travel internationally as required

Should you require an accommodation please contact HR@acceleratedsystems.com. Information received related to accommodation needs will be addressed confidentially.

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