IT Help Desk Support Technician – Part time

Key Responsibilities:

• Install, test and maintain a variety of MAC and PC computers with local area network connections using best practices
• Maintain and improve the server environment to improve performance, reliability and security
• Identify, study and resolve technical problems and application related issues in both end-use and server related
• Log, track and prioritize incidents reported by users.
• Support, monitor, test and troubleshoot hardware problems pertaining to LAN
• Assist in the maintenance of the network infrastructure to ensure the security and integrity of the company network
• Perform tests of the system back-up and restore
• Decommission older computers, provide upgrades to users and securely dispose or repurpose old machines.

 

Education / Experience / Competencies:

• Relevant Computer Systems/Engineering Technology diploma/degree in progress
• Ability to operate a wide variety of standard office equipment including personal computers, printers, copiers, mobile devices, scanners, network equipment
• Strong knowledge of Windows domain environment, Active Directory, SQL Server, PDC / BDC, TCP/IP, Wireless, LAN/WAN
• Strong knowledge of Linux systems, backup, security and scripting
• Strong knowledge of Microsoft 365 environment, including Outlook, Teams, SharePoint and OneDrive
• Strong SQL maintenance skills
• Excellent documentation and verbal communication skills
• Strong customer service skills
• A strong work ethic