Electric Motor Support Specialist

Responsibilities:

Remotely troubleshoot electromechanical systems, including software, mechanical and electrical hardware, to identify and remediate issues for customer/field failures as needed.

• • Provide excellent customer support as first point of contact
  • Ability to maintain and build strong positive customer relationships
  • Develop internal/external documentation
  • Investigate and document recurring or trending product related issues to provide feedback and recommendations to management
  • Initiating RMA’s including analysis, testing, reporting to review with Applications leader
  • Support product warranty program including warranty/RMA replacements, tracking and shipping to respective customers.
  • Maintain all updates in ASI’s systems
  • Maintain updates in Quality database listing all product failure modes and the associated root causes for each.
  • Provide any quality or testing support as needed.
  • Maintain detailed familiarity with ASI’s Products and Technologies

Job Skills/Experience:

Technical Degree in electro-mechanical or similar preferred, other disciplines will be considered.

• • 2+ years experience with electric motors for light electrical vehicles or small engines
  • Relevant experience with light electric vehicles, outdoor power equipment or related applications and industries preferred.
  • Technical aptitude skills is essential
  • Knowledge of battery systems is preferred
  • Proficient with hand tools
  • Understanding of basic Quality tools, reporting and analysis for in depth problem solving.
  • Valid drivers license required

Should you require an accommodation please contact HR@acceleratedsystems.com. Information received related to accommodation needs will be addressed confidentially.